Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

E-mail -support@koolrabbit.com

How can we help?

FAQ

Ordering

What size should I buy?

All our products are comes with standard size / one size except bangles .If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products. You can also contact us for any size clarification before placing order .

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return/exchange shipping is chargeable.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Currently, we ship across India only.

Get in touch

Have questions about your order, or a general enquiry?