We at Kool Rabbit, intend to provide you with a hassle-free and memorable online shopping experience for Girls and Men’s accessories.

Our team of dedicated professionals makes every effort to ensure that you receive your Product on time with good quality and in its original condition. The prompt shipping policy at Kool Rabbit provides our customers with a facile experience of buying fashion accessories online.

In what countries does Kool Rabbit ship?

Currently, we ship across India only.

How much time does it take for orders to get shipped?

When we receive your order on our website, we usually process the orders within 1-3 business days.

What is order process time ?

We usually ship within 1-3 business days. Your order might be delayed because of an unprecedented technological glitch. In such circumstances, we request your cooperation so that we can process your order without any further delay.

Are all products covered free shipping?

For Mega sale items, there will be small express shipping charges. All other products are under Free Shipping.

How I can track my order?

Once we have processed your order , it is then shipped for delivery. We send an email confirmation to you informing you about the shipment of your order to make sure that you receive all the information about your package. The confirmation will additionally provide you with your shipment tracking details, which will help you track your order without indulging in incessant calling hassles.

If I unavailable at the time of delivery?

 If you are unavailable to receive your package, please ensure that an adult authorized to sign for your order is available at the designated shipping address.

How can I pay for my orders at Kool Rabbit?

At Kool Rabbit, we provide a wide array of payment options to use for your next purchase with us. You can pay via credit/debit card, UPI, Netbanking, and Cash on Delivery (COD). You can choose the payment method that best suits your requirements.

How do I cancel my order?

We understand that you might want to cancel your order in some circumstances. As a result, at Kool Rabbit, we offer you a hassle-free cancellation policy. You can cancel your order by sending us an email at support@koolrabbit.com

However, it is crucial to note that order cancellations can be processed if we have not shipped the order. We cannot cancel your package once the shipment process has begun. If you are not satisfied with the product that you purchased and received, you can choose to return the order within the 7 days of the date of delivery.

I have received a defected product /damaged order. What to do?

If you have received a damaged/wrong order, you must return it immediately to us within 48 hours of its delivery, following our return policy.

Thank you for choosing Kool Rabbit, where fashion meets satisfaction. Your trust in us is greatly appreciated, and we look forward to serving you with the best in fashion and customer service.

Note: Kool Rabbit reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper authorities.