Welcome to Kool Rabbit, your ultimate fashion destination powered by eMavens, where style meets satisfaction. Our priority is to ensure your shopping experience is as delightful as our fashion collections. In case you're not entirely satisfied with your purchase, please review our Refund Policy below.

1. Eligibility for Refunds
We want you to love what you ordered. If for any reason you're not entirely satisfied with your purchase, you may be eligible for a refund under the following conditions:

Damaged or Defective Products: If you receive a damaged or defective item, please contact our customer support team at support@koolrabbit.com within 3 days of receiving your order. We will arrange for a return and offer you a full refund or a replacement item, as per your preference.

Incorrect Item Received: In the event that you receive the wrong item, please notify us within 3 days of receiving your order. We will arrange for a return and send you the correct item at no additional cost.

2. Items Not Eligible for Refunds
Please note that certain items are not eligible for refunds:
Mega Sale or Clearance Items: Items purchased during a Mega sale, clearance, or any other promotional event are considered final sale and cannot be returned for a refund.

• Please Note: Jewellery for pierced ears may not be returned for hygiene reasons.

Personalized or Customized Items: Products that have been customized or personalized according to your specifications cannot be returned unless they are damaged or defective.

3. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at support@koolrabbit.com  within 3 days of receiving your order, providing your order number and details of the issue.

Our team will guide you through the return process, including providing a return shipping label if necessary.

Once we receive the returned item, our team will inspect it to ensure it meets our refund eligibility criteria.

If your return is approved, we will process your refund within 3-7 days. The refund will be issued to the original payment method used for the purchase.

4. Contact Us
If you have any questions or need further assistance regarding our Refund Policy, please don't hesitate to reach out to our dedicated customer support team. at support@koolrabbit.com . We're here to assist you in any way we can.

Thank you for choosing Kool Rabbit, where fashion meets satisfaction. Your trust in us is greatly appreciated, and we look forward to serving you with the best in fashion and customer service.